B Infinite | Loyalty Program in Malaysia

What is Masterpass?

Masterpass is the new simple, convenient way to pay online with the multi-tiered security of the Mastercard network in partnership with your own bank. It's the perfect combination of safety and convenience. With Masterpass, your payment and shipping information is stored by your bank in one safe place.

How do I sign up for Masterpass?

Signing up for Masterpass is quick and convenient with BInfinite mobile app. Go to Home menu of the app and sign up or pair your Masterpass account under payment section.

How do I use Masterpass with B Infinite app?

You need to pair a Masterpass account at the Payment section under the menu button.

How do I pair a Masterpass account?

Go to home button and select "Payment"


Click "Pair with Masterpass"


For 1st time user kindly sign up for a Masterpass account, while for user that has registered before, kindly sign in to your Masterpass account.


Read and agree on the Terms and Conditions


Fill in you details as per requested


Sign in & you are ready to use Masterpass

How do I add a credit card to Masterpass?

Sign in with your registered Masterpass account


Add your credit/debit card by clicking "add" on payment method.


You are required to fill in your card's details and your card registered address.


For Credit Card/Debit Card, you are required to key in your One-time password number for verification purpose. Do note that for Debit Card user, you are required to enable your online transaction with the respective bank before you add the card.


Once the cards are successfully paired to your Masterpass, it will appear in your Masterpass wallet.

How do I buy with Masterpass?

First of all, you have to pair your credit/debit card into your Masterpass account.


Go to redemption page, look for the redemption offer that you wish to purchase. Select Buy with Debit/ Credit Card Banner.


Choose the quantity of vouchers you wish to purchase. You may select the credit/debit card you wish to use for this transaction and click Buy with Masterpass.


You will receive a One-Time Password for verification purposes. Key in the code and submit. If you have successfully purchased the voucher, you will receive a message and you may look for your voucher at Voucher page.


You are advised to activate the voucher code only when you wish to use it. Enjoy Shopping!


How can I view my Masterpass transaction?

Go to home button and select "Payment".


You can view your successful transaction here.


I did not receive OTP, what do I do next?

You need to call your credit/debit card issuer/bank to request for OTP. If you have not activated 3-D Security Code, please contact your card issuer.

I received pop-up message "Something went wrong" after I input the OTP, what do I do next?

For debit card users, kindly ensure the balance in your bank account is sufficient to meet the bank's minimum balance requirement after purchase is made. Otherwise, you may call 1800-884-235 Masterpass helpdesk to assist you.

I received pop-up message "Sorry, Credit / Debit card is not 3D secure enabled. Kindly call respective bank to activate", what should I do next?

Please make sure that, your credit/debit card should be authorized by your credit/ debit card issuer to make an online payment by activating 3-D Security Code.

I have entered the OTP and it stated 'Voucher(s) claimed' but I don't see the redeemed vouchers in the 'Vouchers' section, what should I do next?

You may call B Infinite Customer Service Hotline at 03-2141 8080 or email to enquiry@binfinite.com.my

How do I seek help if I have difficulties in pairing Masterpass account?

You may call 1800-884-235 Masterpass helpdesk to assist you. Otherwise, click here for more information.

Am I charged for using Masterpass?

No, you are not charged by B Infinite for using Masterpass service but you will be charged on actual purchases.

Can I pay for B Infinite eVoucher using Masterpass?

Yes, subject to the campaigns that relates to B Infinite and is in B Infinite Mobile App.

Can I use more than 1 credit / debit card with Masterpass?

Yes, you can use more than 1 credit / debit card with Masterpass.

Can I use any other credit card apart from Mastercard with Masterpass?

Yes, you can pair different credit card with Masterpass. However, at this moment, only Mastercard is acceptable for redemption payment.

How do I add 2nd credit card to Masterpass?

Sign in with your registered Masterpass account


Add your 2nd credit/debit card by clicking "add" on payment method.


You are required to fill in your card's details and your card registered address.


For Credit Card/Debit Card, you are required to key in your One-time password number for verification purpose. Do note that for Debit Card user, you are required to enable your online transaction with the respective bank before you add the card.


Once the cards are successfully paired to your Masterpass, it will appear in your Masterpass wallet.

How do I remove my credit / debit card from Masterpass account?

Click on the Green Color Pencil Icon "" to edit your information.


Scroll to the bottom part of the page and click on the "Delete this payment method".


You may repeat the same process if you wish to delete your address.

How do I un-pair my Masterpass account from B Infinite App?

To remove your Masterpass account, you have to click on the home button and click on "My Account"


Select Connections.


Click on the disconnect button if you wish to disconnect BLoyalty from Masterpass Account.

Is Masterpass secure?

Consumer Masterpass accounts are protected by multiple layers of security, including a CVC check, address verification and text messages / email to a user whenever a change is made to the account.

Is my credit card / debit card information being stored by B Infinite if I signed up with Masterpass through B Infinite app?

No, B Infinite do not store any of your card information.

What should I do if my mobile device is lost or stolen?

Your card information is still safe and secure with Masterpass, and is not being stored in your device. For extra security in case your wallet password is the same as other unsecured passwords on your mobile device, you should change your password.

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